30-Day Refund Processing Policy (Late Delivery)
- Eligibility for Refund
- Customers are eligible for a refund if their order is not delivered on or before the scheduled delivery date communicated at the time of purchase.
- Submission of Complaint
- To qualify for a refund, the customer must submit a formal complaint regarding the late delivery through our official customer support channels.
- Refund Processing Period
- Once a valid complaint has been received and verified, the refund will be processed within thirty (30) days from the date the complaint is lodged, not from the order date or delivery date.
- Verification Process
- We reserve the right to investigate the delivery status with our logistics partners before approving any refund request.
- Exclusions
- Refunds will not be issued if:
- The delay was caused by incorrect or incomplete delivery details provided by the customer.
- The order has been delivered after the complaint but within a reasonable verification period.
- Delays occur due to circumstances beyond our control, including force majeure events.
- Refund Method
- Approved refunds will be issued via the original payment method used at checkout or an alternative method at our discretion.
- No Dual Resolution
- Customers cannot receive both a refund and a replacement for the same order unless explicitly approved by the company.
- Policy Amendments
- We reserve the right to amend this policy at any time. Any changes will not affect complaints already submitted.
- Customer Support
- All complaints and refund requests must be directed to our official customer support channels.